Privacy Policy

Last updated: October 3, 2025

Snorkel San Diego Scuba (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA).

Information We Collect

When you use our website or book a tour, we may collect:

  • Contact details: name, email address, phone number
  • Booking details: tour type, date, time, number of participants
  • Participant details for minors (provided by a parent/legal guardian): name and age/date of birth where required for eligibility and safety, and (if requested) emergency contact
  • Payment information: processed securely by our booking provider (FareHarbor) and payment processor (Stripe or equivalent). We do not store your full payment details.
  • Technical information: IP address, browser type, and limited information about how you use our website (via cookies and analytics).

How We Use Your Information

We use the information we collect to:

  • Process and confirm your reservations
  • Communicate with you about your bookings
  • Verify eligibility (e.g., age requirements) and support safety planning, waivers, and participant management
  • Provide customer service and respond to inquiries
  • Improve our website and services
  • Comply with legal and financial obligations

We do not sell or rent your personal information.

Our Service Providers

  • FareHarbor provides our online booking system and processes booking details.
  • Stripe (or another secure processor) handles payments.

These companies act as processors of your data for booking and payment purposes only.

Cookies and Tracking

Our website uses cookies to ensure a smooth booking experience, enhance security, and analyze basic site usage.

  • Necessary cookies are required for bookings and payments.
  • Optional cookies (statistics, marketing) are used only if you consent. You can manage your preferences at any time by clicking Cookie Preferences in our website footer. Not consenting may limit some features.

Your Privacy Rights (California)

If you are a California resident, you have the right to:

  • Know/access the personal information we hold about you
  • Delete your personal information, subject to legal obligations
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information
  • Limit the use of sensitive personal information (where applicable)

We will respond to requests within 45 days as permitted by law and may verify your identity before fulfilling certain requests.

How to Submit a Privacy Request

Email: info@snorkelsandiegoscuba.com
Mail: 3939 Mission Boulevard, # H, San Diego, California 92109

Parents or legal guardians may submit requests on behalf of their minor children.

Global Privacy Control (GPC)

We recognize browser-based Global Privacy Control (GPC) signals as a valid request to opt out of selling/sharing personal information.

Sale/Share of Personal Information

We do not sell or share personal information for cross-context behavioral advertising. If this changes, we will update this Policy and provide opt-out options. If we ever sell or share data in the future, we would not do so for consumers under 16 without the required prior opt-in (parental consent for under 13; the minor’s consent for ages 13–15).

Children’s Privacy

Our website and services are intended to be booked by adults. We allow participation by minors, but bookings and consent should be completed by a parent or legal guardian. We collect limited information about minor participants from a parent/guardian solely to provide our services, verify eligibility and safety requirements, and manage the booking. We do not knowingly collect personal information directly from children under 13 via our website. If you believe a child under 13 has provided personal information to us without parental consent, please contact us and we will delete it.

Data Retention

We retain booking records only as long as necessary to provide services and comply with legal obligations (e.g., tax and accounting requirements). In general, contact and booking records may be retained for up to 7 years to meet tax and accounting obligations; security logs for up to 12 months; and analytics data for up to 26 months, unless a longer period is required by law.

Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “last updated” date.